Southwest lost US$75 million during a much smaller disruption in October 2021 that resulted in about 2,000 cancelled flights over a four-day stretch.ĬEO Robert Jordan said it was too early to say how much the company will lose in revenue and incur in extra costs because of the current crisis. Executives said the airline also will pay to ship baggage that has piled up at airports around the country. The airline's chief commercial officer said that process will take several weeks. Southwest will refund tickets on cancelled flights, and executives repeated a promise to reimburse travelers who were forced to pay for hotel rooms, meals and flights on other airlines. Southwest leaders believe they will have enough empty seats over the next several days to accommodate any stranded passengers still wishing to fly on the airline - while conceding that many had either given up or found other transportation. Southwest operated 1,600 flights on Thursday, including 104 that carried no passengers but instead served to put planes and crews in position for full operations on Friday. Its planes have 143 to 175 seats and were likely nearly fully booked around the Christmas and New Year's holidays.Īirline executives said that crew-scheduling technology - a major cause of the meltdown - has caught up with the backlog of pilots and flight attendants stranded in wrong locations. 22, according to tracking service FlightAware. The airline has scrapped more than 13,000 flights since Dec. Southwest declined to say how many people have been affected, but it is likely that far more than 1 million have had a flight cancelled. If Thursday turns out to be the last day of the Southwest crisis, it will be marked by about 2,350 cancelled flights, nearly 60% of the airline's schedule. Southwest Airlines CEO Gary Kelly commended the flight crew for their "swift action" and thanked first responders and employees at the scene for helping the passengers and crew.īoeing is also assisting in the investigation.Southwest Airlines said it expects to return to normal operations Friday after more than a week of widespread flight cancellations that started with a winter storm and spiraled out of control because of a breakdown with staffing technology. Please join the Southwest Family in keeping all of those affected by today's tragedy in your thoughts.Posted by Southwest Airlines on Tuesday, April 17, 2018 Southwest is in the process of gathering additional information regarding flight 1380 and will fully cooperate in an investigative process. We extend our heartfelt appreciation to the Southwest Pilots and Flight Attendants who acted professionally and swiftly to take care of our Customers during the emergency diversion and landing.įinally, Southwest Airlines officials are in direct contact with the National Transportation Safety Board (NTSB) and the Federal Aviation Administration (FAA) to support an immediate, coordinated response to this accident. In total, the flight had 144 Customers and five Southwest Crewmembers onboard. The aircraft involved today was a Boeing 737-700 (N772SW) and was enroute from New York LaGuardia (LGA) to Dallas Love Field (DAL). We have activated our emergency response team and are deploying every resource to support those affected by this tragedy. The entire Southwest Airlines Family is devastated and extends its deepest, heartfelt sympathy to the Customers, Employees, Family Members, and loved ones affected by this tragic event. We are deeply saddened to confirm that there is one fatality resulting from this accident. The flight made an emergency diversion to Philadelphia International Airport (PHL) earlier today after the Crew reported issues with the number one engine which resulted in damage to the fuselage. Southwest Airlines confirms an accident involving Southwest Airlines Flight 1380. SOUTHWEST AIRLINES CONFIRMS ACCIDENT OUR HEARTS ARE WITH THOSE AFFECTED
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